We are committed to listening, learning, and continually improving the services we provide. If you have feedback, concerns, or wish to make a complaint, please click here to view our Complaints Policy. This outlines our clear and fair process for sharing feedback, raising a concern, and how we will respond to ensure your voice is heard and taken seriously.

Transparency is important to us, and we are committed to being open and accountable in everything we do. Click here to view the YMCANS Complaints Report for April 2024 to March 2025, which provides a clear overview of the feedback and complaints we have received, alongside the actions taken and improvements made as a result. This report demonstrates how listening to feedback helps us continually strengthen and improve the services we provide.

Continuous improvement is central to our work. Click here to view the Regular Self-Assessment for September 2025, which outlines how we review our performance, reflect on our practice, and identify areas for development to ensure we continue delivering high-quality services.