YMCA North Staffordshire Family Work team provide a range of services which support parents/carers to establish and sustain a safe, healthy and enjoyable contact with a child they do not currently live with.

Support will be tailored to meet the needs of each family or to meet the terms of the child arrangements order by the request of the Family Court. Support can range from a ‘light touch ‘ through to ‘intensive’ depending on the circumstances of each family.

COVID-19 Update

Update 07 September 2020 – 

We have now got the go-ahead to open our supported contact centre at YMCA North Staffordshire for small group sessions (maximum 3 families, 15 people).  Sessions will start on Saturday 5th September and must be booked in advance. Please contact mike.carter@ymcans.org.uk to arrange your session.

Update 17 August 2020

We are writing with a further update to let you know that we are looking to find an alternative venue for the Saturday Supported Contact Centre. As YMCA North Staffordshire is home to a significant number of young people, to help ensure their safety, senior management has determined that our campus can not reopen to members of the public. This means we cannot recommence our Saturday morning Supported Contact group sessions. Thank you for your patience.

In the meantime, we are considering the use of our Family Work building to offer private Supported Contact sessions where you will be able to hire the Family Work contact room. These sessions are not supervised, but there would be a worker present in the building who would check periodically to make sure you are all OK. The sessions would be charged at £25 per hour. 

If you are interested in having Private Supported Contact sessions, or if you have any further questions, please contact Donna.Savigar@ymcans.org.uk

We have incorporated new protocols and processes on campus that will keep all members of staff, young people and our customers safe. Your safety will always be paramount in any decision-making process.

We are appreciative of your patience and understanding as we develop our systems to reopen the campus to members of the public, such as yourselves.

The overall purpose of these plans is to maximise the number of services we can offer while managing risk.

We hope to begin supervised and supported contact on our premises from Tuesday, 1 September 2020. Please be mindful that we may need to review this proposed date if any changes are required. We will be notifying and updating via all our social media channels. 

We believe every family should have the support they need to develop and lead more fulfilling lives

Supervised Contact

One to one support for a parent and child in a safe and appropriate setting.


Supported Contact

Held weekly at our campus in Hanley. A group environment where children and non-resident parents can meet.