Data Protection Privacy Statement
The new General Data Protection Regulation (GDPR) gives you more control over how your personal information is used. And it makes it quicker and easier for you to check and update the information we and other organisations we work with, hold about you.
This statement outlines:
- What data we collect
- How we may use it
- How we keep your data safe
Personal information we may collect
When you donate, register online, buy merchandise from our online shop, take part in a sponsored event, contact us or interact with us in any other way, YMCA North Staffordshire may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details.
How we use your information
We will use your information in a number of ways, such as processing a donation that you have made, processing an order from our online shop, sending you information about YMCA, sending you communication you have subscribed to or responding to correspondence you have sent to us.
We will not contact you for marketing purposes unless you have given your express consent. You also have the right to advise us at any time if you no longer wish to receive any further communications from us that you might have consented to.
Telephone recording policy
YMCA North Staffordshire (YMCANS) has a telephone recording system that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.
All incoming and outgoing calls will be recorded by YMCANS and will be retained for a period of 6 months after which they will be deleted unless retained fot the purposes specified in this policy.
In order to maintain high standards and protect the public and staff we need to record all telephone calls received into YMCANS and retain them for a limited period of time.
We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:
- The Regulation of Investigatory Powers Act 2000
- The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
- The Telecommunications (Data Protection and Privacy) Regulations 1999
- The General Data Protection Regulation 2018
- The Data Protection Act 2018
- The Human Rights Act 1998.
Disclosure of your information
We will keep your personal information confidential and will not disclose it to any third party without your consent, unless we are obliged to do so by law.
We sometimes use third parties to process your information on our behalf (for example, to process a donation). However, we require them to keep your information secure and not to use it for their own business purposes.
Accessing and updating your personal information
You can ask us what information we hold about you by contacting us.
Write to YMCA North Staffordshire, Communications, Harding Road, Stoke-on-Trent, ST1 3AE; call on 01782 222376 or email firstname.lastname@example.org with your request.
Please also help us to keep your information up to date by letting us know of any changes using the contact details above.
The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed.
Please note, that you can delete any cookies that are already stored on your computer. Please refer to the instructions for your browser or file management software on how to do so.
For more information about cookies, including how to block or delete them, visit AboutCookies.org
Third party websites
Any changes to this policy will be posted on this page, so please check back from time to time.